Step 1: Log in to your account
\nStep 2: Enable Two-Factor Authentication (2FA)
\nStep 3: Set up Two-Factor Authentication
\n\n
Step 1: Log in to your account
\nYou can log in to your account with Test Partnership from our Client Login page here:
\nhttps://www.tptests.com/Client/
\n\n
Step 2: Enable Two-Factor Authentication (2FA)
\na) Click Account > Click My Account > Click Edit Client Details
\n\n
b) Scroll to the end of the address details section and tick 'Require two-factor authentication on login'
\n\n
\n
c) Scroll to the bottom of the page and click 'Save.'
\n\n
Two-Factor Authentication is now enabled on your account!
\n\n
N.B: You will need to contact us at info@testpartnership.com to disable Two-Factor Authentication if you wish to stop using it.
\n\n
Step 3: Set up Two-Factor Authentication (2FA)
\nLog out of your account and return to the Client Login page:
\nhttps://www.tptests.com/Client/
\nEnter details to log in.
\nFollow the on-screen instructions to set up Two-Factor Authentication for your account.
\nYou will need to repeat Step 3 for any other user accounts within your organisation and any new user accounts that are created.
\n\n
"},{"id":360017912358,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/360017912358.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/360017912358-Workable-Integration-FAQs","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2021-02-18T20:03:27Z","updated_at":"2021-02-18T20:39:04Z","name":"Workable Integration FAQs","title":"Workable Integration FAQs","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-02-18T20:39:04Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
\n
For clients integrated with Workable, these are some of the common questions that come up.
\n\n
Q: How can I re-send a candidate assessment email?
\nA: A candidate might not receive the email because their email client categorised it as spam or is blocking the email. First ask the candidate to check their spam or junk folder. Next, you could try re-sending the email from within the Test Partnership portal. To do this navigate to
Results > [select the assessment] > Re-send Email.
![\"re-send-email.png\"](\"https://testpartnership.zendesk.com/hc/article_attachments/360017154938/re-send-email.png\")
Also in the Test Partnership portal you can check the status of whether an email was delivered or not by navigating to Account > My Account > Email Activity.
\n\n
\n
Q: A candidate has asked for extra time
\nA: Sometimes candidates are entitled to extra time to accommodate a disability. If a candidate contacts you about this you can enable extra time in the Test Partnership portal by navigating to
Candidates > List > [select one] > Edit > Extra Time
![\"extra-time-tick.gif\"](\"https://testpartnership.zendesk.com/hc/article_attachments/360017154978/extra-time-tick.gif\")
\n
\n
Q: What do the scores mean?
\nA: All scores are given relative to a norm group. This means your candidates’ score are compared against scores of lots of other people so you can see relatively how well they did. With a score of 12 out of 30 for example, we don't know if that's a high score or low score until we know what other people scored. For example the test might be really hard and most people score below 5 out of 30. This is where normed scores come in.
\n\n
The assessment scores sent to Workable are ‘sten scores’ which are normed scores out of ten. One being the lowest score and ten being the highest. Sten scores follow a normal distribution with most people falling in in the 4-6 range.
\n![\"workable-sten-scores.png\"](\"https://testpartnership.zendesk.com/hc/article_attachments/360017087677/workable-sten-scores.png\")
When you download and open the PDF reports you can see percentile scores as well as sten scores. Percentile scores are similar to sten scores in that they are normally distributed, except percentile is out of 100. A score of the 30th percentile represents a score higher than 30% of the other scores in the norm group.
\n\n
This normal distribution shows the distribution of sten and percentile scores.
\n![\"normal-dist-curve-rev4.gif\"](\"https://testpartnership.zendesk.com/hc/article_attachments/360017087697/normal-dist-curve-rev4.gif\")
It is your legal requirement to make 'reasonable adjustments' to accommodate a disability. One of the most common adjustments you can make to a test is to allow extra time. For example people with dyslexia might have a psychologist's report saying they should get 25% extra time in exams and tests.
\nAdding extra time to a candidate's test is easy, but it must be done before the candidate starts their test.
\n1. In your client portal (tptests.com/client) navigate to Candidates on the left hand side. If you are creating a new candidate, click Create. If you are editing an existing candidate, click List and then select the candidate you want to edit and then click Edit.
\nNow you can add extra time for the candidate.
\n ![\"extra-time-tick.gif\"](\"https://testpartnership.zendesk.com/hc/article_attachments/360009953397/extra-time-tick.gif\")
Ticking the checkbox will add 25% extra time to all tests the candidate takes.
\nWe see 25% being the most frequently requested time addition. If you know you need to add more time (and have a good basis for doing so) you can add a custom time factor by clicking Custom Time Factor and entering a specific amount of extra time (up to a maximum of double time; beyond this the validity of the test starts to become affected).
\n![\"custom-time-factor.gif\"](\"https://testpartnership.zendesk.com/hc/article_attachments/360010055718/custom-time-factor.gif\")
This field is extra percent time. For example enter 50 for 50% extra time (i.e. x1.5 standard time) and enter 100 for 100% extra time (i.e. double the standard time).
\nWith the extra time applied, that candidate will always get extra time for any project they are invited to.
\n"},{"id":115002665894,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/115002665894.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/115002665894-Can-I-Re-send-Invitation-Emails","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2017-10-11T14:28:56Z","updated_at":"2022-02-03T11:32:37Z","name":"Can I Re-send Invitation Emails?","title":"Can I Re-send Invitation Emails?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2022-02-03T11:32:37Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
Yes. Just login to your client area (tptests.com/client) then:
\n1) Click Results > List on the left hand side. This will list all the candidate invitations which have been sent. Find the one which didn't get through (you can use the search box if you like) then when you've found is select it by clicking the little checkbox.
\n2) Now it's selected you can click the Re-send Email link at the top.
\n3) Check the email address is correct (you can edit it if you like) and click Send.
\nOur system will now re-send the invitation email.
\nPlease note this will also reset the candidate's password to a new one (since we don't store their old password anywhere). If by some chance the candidate does find the original email they must use the most recent email because that will contain their correct password.
\n\n
Tip: if the candidate still says they have not received the invite email you could re-send it again to yourself and forward it on to them.
\n\n
| Note: an alternative in this situation is to just add the candidate again with a new email address. Since you are charged credits only for started assessments, you won't be charged for the 'lost' original candidate invite you created. | \n
\n
\n
\n
\n
"},{"id":115002537133,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/115002537133.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/115002537133-I-made-a-mistake-in-creating-the-candidate","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2017-10-06T11:48:53Z","updated_at":"2019-04-15T16:15:27Z","name":"I made a mistake in creating the candidate","title":"I made a mistake in creating the candidate","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2019-04-15T16:15:27Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
Don't worry, this often happens!
\nThe best thing to do in this situation is to just create the candidate again using a different username. Optionally you could also make the old candidate inactive if you like. We describe this in more detail below.
\n\n
| \nTip: Credits are deducted only when the candidate starts a test, not when you create them. So you can create as many candidates as you like (with accurate or inaccurate details) without being charged. | \n
\n
| Tip: we recommend creating a new candidate instead of editing the existing candidate because if you edit an existing candidate record, we do not automatically email them again with their new login details. | \n
\n
1. Create a new Candidate
\nGo to Candidates > Create and enter their details again. Click Send Now.
\n\n
2. Make Inactive the old Candidate
\nGo to Candidates > Select the old candidate > Edit
\nTick the inactive tickbox. Click Save.
\n\n
\n
"},{"id":115001726413,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/115001726413.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/115001726413-CSV-Upload-Candidates","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2017-09-01T16:13:30Z","updated_at":"2022-02-07T17:10:23Z","name":"CSV Upload Candidates","title":"CSV Upload Candidates","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2022-02-07T17:10:23Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
To add a large number of candidates you can upload a CSV file. Log in to your Client Account and navigate to Candidates > Create.
\nExpand the drop-down box to reveal the CSV upload option:
\n ![\"Untitled-2.png\"](\"https://testpartnership.zendesk.com/hc/article_attachments/360007990937/Untitled-2.png\")
The CSV file has to be in a specific format otherwise it will not work as intended. When you go to upload your CSV file you are also given an option to download a \"Sample CSV\" file to use as a template:
\n![\"mceclip0.png\"](\"https://testpartnership.zendesk.com/hc/article_attachments/4420126939537/mceclip0.png\")
The sample CSV file itself looks like this when you open it:
\n![\"csv-sample.png\"](\"https://testpartnership.zendesk.com/hc/article_attachments/115002237114/csv-sample.png\")
Each field represents the following values:
\nProjectId: this is the ID of the project you would like to add candidates to. You can check the ID of your project by going to Project > View
\nTitle (not mandatory): Candidate's title.
\nFirstName: First name of the candidate.
\nLastName: Last name of the candidate.
\nEmail: email address you would like the candidate invitation emails to go to.
\nUsername (not mandatory): if you enter a value here it will be used as the candidate's username. If you leave this blank, we will automatically generate a username for the candidate.
\nPhoneNumber (not mandatory): Candidate's phone number.
\nBccEmail (not mandatory): Email address you would like to BCC into the candidate invitation emails.
\nTimeFactor (not mandatory): If you enter TRUE and the adjacent column FactorPercentage is empty, the candidate will get 25% extra time. If you enter TRUE and put a number between 1 - 99 in the FactorPercentage column, they will get that percent extra time. For example in the screenshot above the candidate with email hr@example.com will get 50% extra time, the candidate with email FirstnameLastname@example.com will get 25% extra time, and the candidate with email joebloggs@example.com will get no extra time.
\nFactorPercentage (not mandatory): If you put TRUE in the adjacent column TimeFactor then you can enter a value here to increase the candidate's time limit by the relevant percentage. For example a value of 5 would add 5%, 20 would add 20%, 50 is 50% and so on. Most people will not need to use this field because it is very rare to need extra time above 25%.
\n\n
"},{"id":214275285,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/214275285.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/214275285-Each-Candidate-Receives-a-Different-Question-Set-Can-I-Still-Compare-their-Results","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2016-12-01T14:52:35Z","updated_at":"2018-03-12T14:57:36Z","name":"Each Candidate Receives a Different Question Set, Can I Still Compare their Results?","title":"Each Candidate Receives a Different Question Set, Can I Still Compare their Results?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2016-12-01T14:57:30Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
Yes, as long as you are comparing the scores of candidates who have completed the same test, assigned to the same norm group. For example, both candidates completed \"Insights Numerical\" set to the \"Graduates, professionals, managers and executives\" norm group.
\nEach question within an item bank has been calibrated using data from thousands of responses, meaning that each question has a precise difficulty measure. By administering questions that are targeted to the candidate’s performance, the tests can hone in on and produce a precise estimate of the candidate’s ability. This means that it is not necessarily the number of right or wrong answers that is important, but the difficulty of the questions administered and the candidate’s responses to them. For this reason, candidates can be assessed using different sets of questions from a common item bank, yet still produce results that can be compared to one another.
"},{"id":213686329,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/213686329.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/213686329-Which-device-should-candidates-use-to-complete-the-tests","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":200263962,"created_at":"2016-11-29T13:48:42Z","updated_at":"2018-03-12T14:57:48Z","name":"Which device should candidates use to complete the tests?","title":"Which device should candidates use to complete the tests?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2016-12-01T15:31:41Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"Although Test Partnership assessments can be accessed through any device, some devices will provide a better candidate experience than others. Our assessments were designed for use on desktop / laptops, and thus for optimum candidate experience it is advised that candidates undertake their assessments through these devices. However, our platform is mobile responsive, allowing candidates to complete assessments through tablets or mobile devices. This is not recommended, as smaller screens will require significant scrolling and zooming when answering questions. Given that ability tests are timed, this can put candidates at a disadvantage. Please see below for an overview of the device suitability for Test Partnership Assessments:
\nDesktop or Laptop (recommended): We recommend that our assessments are completed on either a desktop or laptop computer. Having initially designed the assessments to ensure compatibility with desktop or laptop computers, an optimal candidate experience will be provided when completing the assessments through these devices.
\nTablet: We advise against completing our assessments through a tablet if possible. The smaller screen size may cause difficulties for candidates, requiring excessive scrolling or zooming. This may put candidates at a disadvantage to candidates completing the assessments on a desktop or laptop computer.
\nMobile (not recommended): We strongly recommend against completing our assessments through a mobile device. The small screens on mobile devices will place candidates at a disadvantage, requiring significant scrolling and zooming to complete questions. Of all the available devices, mobile devices are the least suitable for completing Test Partnership assessments.
\nThese recommendations are most applicable to completing timed Test Partnership assessments. When completing untimed personality questionnaires, the additional time required for zooming and scrolling will be much less detrimental than during a timed assessment. Nevertheless, desktop and laptop computers will still provide the best candidate experience for untimed assessments.
"},{"id":200911141,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200911141.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200911141-Quick-Start-Guide","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":4,"section_id":200263962,"created_at":"2014-06-26T15:18:13Z","updated_at":"2026-09-03T09:02:20Z","name":"Quick Start Guide","title":"Quick Start Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-10-31T11:41:52Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"Remember: if you need any help getting setup please do contact us; we're always happy to help. Sometimes it's easier to talk something through with our friendly experts.
\nIn this Quick Start Guide we will go through the entire process of testing candidates. We will walk through:
\nStep 1: Creating a project
\nStep 2: Inviting candidates to the project
\nStep 3: Viewing results
\nStep 4: Buying credits
\nStep 5 (optional): Review your account settings
\n\n
Step 1: Create a new project
\n1 (a) Click Projects > Add in the left-hand menu bar
1 (b) Define your project by completing the following fields:
Project Name is anything you like, for example \"Tests for Area Manager\". Bear in mind that candidates will see the names of your projects.
Description (optional) This is useful to describe what the project is, for example you could put \"One numerical test and one verbal test for the position of Manager.\" This description will be visible to candidates. You can enter something or leave this blank.
Email Reports To Me (optional) Tick the box and use this if you want candidates' results to be automatically emailed to someone when each candidate completes the project. Separate multiple email addresses with a comma like this:
hr1@company.com, hr2@company.com
Candidate Can See Their Reports (optional) If you tick this box candidates will be able to see a summary version of their results report.
\nThe 'Pause Project' box should only be ticked if you want the project to be inactive or on hold. Most people leave this box unticked. Only tick this box to deactivate your project.
\nAdvanced Anti-Cheat Detection (optional) This will enable advanced cheat detection features like detecting when the mouse moves outside the screen and if the time taken is abnormally fast.
Next, choose the assessments that candidates will to take.
\nOnce you've selected the Type of test you can then select the specific Test within that category. Finally chose the Norm group you would like to compare your candidates' results against. Norm groups are just who your candidates' scores are compared against. In practice choosing different norm groups only makes a few percentile points difference, but try to pick the most accurate group for your candidates. You can read more about norm groups here. And further details on each test can be found here.
\nWe're always here to help you choose the best assessments. Feel free to contact us; and we can discuss your specific situation.
\n1 (c) At the bottom of the page click Save and your project is ready to go!
\n\n
Now that you have a project, you can move onto step 2 and invite candidates.
\n\n
\n
Step 2: Invite candidates
\nNow you have a project defined, you can invite candidates to it. There are four different ways to add candidates to your project:
\n - Manually type their details (most common for small projects);
- Send a public invite link using an project Access Key; or
- Upload a bulk CSV file
- Integrate with an ATS. Speak to us if you'd like to use an ATS.
In this Quick Start Guide we will follow the first method, as this is what most clients prefer to do. If you have large volumes of candidates you may prefer to follow one of the other methods (use a project Access Key or bulk CSV upload).
\n2 (a) Click Candidates > Add in the left-hand menu bar
2(b) Complete the following fields:
Project, First Name, Last Name, Email.
\nThe Email field is where we will send the candidate's login details (username and password) so you can put your own email address if you want to receive the login details, or put the candidate's email address if you want our system to send an email direct to the candidate.
\nClick 'Send Now' and our system will automatically send an email to the email address you have entered as the candidate's email address. You will see a preview of the message before it is sent, which you can edit if you like. To edit the email template go to Projects > List > Email Templates.
\nThe candidate will now receive an email which looks a bit like this:![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/201056542/kb-welcome-email.gif\")
\n
That's it! Your candidate has now been added to your project and they can start their test by clicking the link in the email they have just received. Now you just wait for the candidate to finish their test. As soon as they finish, their results will automatically appear in the 'Results' section of your account.
\nTip: when you invite your first candidate, a preview of the email will appear so you can check it there. You can also edit the email by going to Projects Edit.
\n
Note: credits are required to start a test. If you run out of credits candidates will still be able to complete their assessments but the system will not let you see any of the results until your credit balance is above zero. You can top-up your credits at any time.
\n
\n
Step 3: Download candidates' results
\nAs soon as a candidate has completed any of your projects you can view their results and download PDF reports. If when setting up the project you chose to have reports emailed to you these will arrive in your inbox automatically. If you want to see and download the reports on the system here is how:
\n3 (a) Click Results > View All in the left-hand menu bar.
\n
If your credit balance is above 0 you will see a list of all the complete and incomplete assessments you are running. If there is nothing in this list then none of your candidates have been added to any of your projects yet.
3 (b) Click the download icon next to the report you want to download.
The most important part of the report is the candidate's percentile score within the norm group. If you need any help interpreting the report have a look at this support article or ask us.
You can also export all your candidates' results to a CSV file by going to Results > List > Export. This is a good way to perform bulk calculations and decisions using Excel.
\n\n
\n
Step 4: Buying credits
\nCredits are deducted when a candidate starts a test. You can top-up your credits or buy an annual plan any time by clicking Buy Credits.
\nIf your balance falls below zero credits, your Results page will deactivate and Projects which have been set to automatically email you the reports will stop sending you the reports. So it's a good idea to keep your credit balance positive.
\nDon't worry if your credit balance does fall below zero; your tests will still remain open and this won't affect your candidates in any way. Candidate will still be able to take their tests. All that happens is you won't be able to see their results until you return your credit balance above zero.
\nTo buy more credits, click the the Account button at the top-right then Buy Credits.
\nYour credit balance is updated instantly and we will email you with a full VAT receipt.
\n\n
\n
Step 5 (optional): Review your account settings
\nThere are a couple of settings you should review, most importantly Data Retention settings. By default all candidate date is anonymised after 24 months. If you'd like to change this period go to Account > My Account
\nThen click Edit Client Details
\nScroll down to Data Retention Period > type number of months > Save
\nDon't forget to save!
\n\n
You can also upload your logo if you like. This will appear on the assessment pages for your candidates and the PDF reports. Still in the Edit Client Details section, click Upload Logo.
\nAnd click Save
\n\n
That's the basics covered
\nHere we have covered the most common settings. But our assessment platform has lots of other powerful features. Feel free to browse the other knowledge base articles or get in touch; with one of our friendly experts.
\n\n
\n
\n
"},{"id":208181695,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/208181695.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/208181695-Are-there-Different-Tests-for-Different-Candidate-Levels","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2016-04-06T14:23:10Z","updated_at":"2018-03-12T15:08:53Z","name":"Are there Different Tests for Different Candidate Levels?","title":"Are there Different Tests for Different Candidate Levels?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2016-04-06T14:27:10Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
The tests are the same for all candidate levels, however you can select the norm group most representative of the candidates you are assessing, in order for comparisons to be made among candidates. Norm groups are chosen during project creation and it is important that the candidates you wish to compare to one another have been tested against the same norm group.
"},{"id":200842752,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200842752.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200842752-Understanding-the-Results","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":4,"vote_count":8,"section_id":200263962,"created_at":"2014-06-23T14:00:43Z","updated_at":"2026-06-15T03:34:15Z","name":"Understanding the Results","title":"Understanding the Results","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-04-28T09:31:38Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"In the PDF results report, there are several important scores to look at. Here we explain what they mean.
\nThe most important score for aptitude tests is the percentile score (for personality questionnaires see sten scores below). A percentile score shows how your candidate performed relative to the comparison group. When reading the percentile score, it is important to note the comparison group (sometimes called a norm group). Let's look at percentile scores in more detail...
\nPercentile Scores
\n
![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200315492/report-percentile.gif\")
The percentile score is shown overlaid on a normal distribution curve to indicate that most peoples' scores cluster around the mean score, with fewer people scoring low and high scores, and even fewer people scoring at the very bottom or very top end. Most people score in the average range.
\nSten Scores
\nBeneath the percentile figure is a green square containing a white number ranging from 1 to 10. This is the sten score. Sten scores can be thought of as percentile scores expressed as a number between 1 and 10 (instead of 1 and 99 for percentiles).
![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200305311/report-sten.gif\")
More information on each of the important terms is given below.
\nNorm Group. The term norm group and 'comparison group' are used interchangeably. Norm groups are used for benchmarking. A 'graduates' norm group for example is a collection of thousands of previous test scores, all taken by graduates. As a result, candidates' scores can be compared against the average score within the norm group, thus benchmarking their score against other graduates. The same can be done for other demographics, such as 'senior executives' or 'managers' etc.
\nPercentiles: Percentiles are fundamentally different from percentage scores. Percentiles are best explained through examples. If a candidate scores in the 50th percentile, this means that the candidate has scored higher than 50% of the norm group (i.e they got a score which is exactly in the middle of what everyone else got). If a candidate scores in the 90th percentile, they have scored higher than 90% of the norm group, putting them in the top 10%. If a candidate scores in the 10th percentile, they have scored higher than 10% of the norm group, putting them in the bottom 10%.
\nA percentile score and the norm group give context to your candidate's results for benchmarking purposes.
\nThe alternative to percentiles would be to just give a raw score of say, \"14 out of 20.\" But that wouldn't tell you much without knowing what other people scored. Is 14/20 a good score, a bad score, or average? We don't know, unless we compare it with scores other people achieved. This is what a percentile score does for us.
\nSten: This is an abbreviation of “standard ten” and shows the approximate position of a candidate in regard to other candidates within that comparison group or 'norm group'. The sten score effectively represents where the candidate would place on a scale of 1-10, compared to all other candidates when arranged by performance. This can be thought of as simply another way of expressing a percentile score.
\nWhat's a high or low score?
\nWe can answer this relative to the norm group. Other people may have different interpretations of what constitutes a 'low' or a 'high' score, but the following classifications are generally accepted:
\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/204038689/normal-dist-curve-rev4.gif\")
\n
If you want to talk to one of our consultants about any results, please contact us.
\n\n
"},{"id":208106895,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/208106895.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/208106895-My-Candidate-Can-t-Log-In","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-1,"vote_count":1,"section_id":200263962,"created_at":"2016-03-30T08:40:59Z","updated_at":"2026-08-10T18:26:08Z","name":"My Candidate Can't Log In","title":"My Candidate Can't Log In","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2016-03-30T08:46:35Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
This is a common request and here are the most frequent reasons why:
\r\n1) They're trying to register instead of log in. On the log in page (https://www.tptests.com) there are options to login and to register. Sometimes candidates get the wrong box. Candidates must use the box that says 'Candidate Log In' not 'Candidate Registration'
\r\n2) Extra spaces. Sometimes when candidates copy-paste details from their welcome email they include extra blank spaces before or after their username or password. Please make sure candidates enter details exactly as they appear in the email without any extra spaces before or after.
\r\n3) Forgotten password. The first time a candidate is added to the system they are emailed a randomly-generated password. If they forget this or delete the email they can click 'Forgotten your password?' on the login page (https://www.tptests.com) and we will email them a new one. Note we don't store passwords; instead we issue them with a new randomly-generated password. If they do use the forgotten password feature make sure the candidate is using the new password not the old one. Sometimes candidates suddenly remember their old password but this will not work as it is superseded by the new randomly-generated one.
\r\n4) You have changed their username. Sometimes, a candidate is added and they get their username and password emailed to them. But then, the client edits their username to something different. If this happens the candidate doesn't automatically get told that you've changed their username so they are still trying to log in with the old one which won't work.
\r\nIf none of these solve the problem please get get in touch and we can help!
\r\n"},{"id":208106715,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/208106715.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/208106715-My-Candidate-Needs-a-new-Password-Username","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2016-03-30T08:30:33Z","updated_at":"2019-04-15T16:16:58Z","name":"My Candidate Needs a new Password / Username","title":"My Candidate Needs a new Password / Username","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2019-04-15T16:16:58Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
When a new candidate is added we automatically email them their username and a password. However sometimes candidates delete or can't find the email, so here is how to re-send it.
\n\n
1) Send a new Password
\nTo resend the password either you or the candidate can go to the main login page (https://www.tptests.com) and click 'Forgotten your password' next to the login button. We don't store passwords (for security reasons) but this will send a new randomly-generated password to the email address on file for the candidate. If you're not sure what email this is going to go to, check the Candidate record by logging into your client area and go to the Candidates section. You will see a list of your candidates. Select the one you want to check and click Edit. This will show you the email address associated with that candidate and where all their emails go to. If this isn't right, just change it and click Save. But if you do change their email address we don't automatically re-resend all the previous emails, so you will need to perform any actions (such as password reset) again.
\n\n
2) Resend a Username
\nYou can see all candidates' usernames by logging into your client area and going to the Candidates section. You can see usernames in the list and edit any of them by selecting one and clicking Edit. If you want to re-send the username and 'welcome email' to the candidate please go to the Results section. Select the candidate you want and then click Re-send Email. This will send an email to the candidate with a link to take the test and their username. It will not re-send their password. Note: we don't recommend changing usernames ones as it can get confusing to keep track of each candidate and this action doesn't re-send any login details. Instead of changing usernames we recommend just making the old one inactive and creating a new username. Remember credits are deducted only when a test is starts, so you can add as many candidates as you like without additional charge.
\n"},{"id":206419869,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/206419869.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/206419869-Emails-not-getting-through","author_id":511341021,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2015-12-13T12:14:27Z","updated_at":"2015-12-13T12:18:22Z","name":"Emails not getting through?","title":"Emails not getting through?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2015-12-13T12:18:22Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
Some email clients are very cautious about the emails they accept, and sometimes emails from Test Partnership get rejected. To avoid this problem, please white-list our email address: info@testpartnership.com
\r\nInstructions on how to to this for various mail clients are as follows:
\r\nInstructions for Hotmail:
1. Click the ‘options’ gear icon in the top right corner.
2. Click ‘Safe and blocked senders’
3. Click ‘Safe senders’
4. Enter info@testpartnership.com and click ‘Add to list’
\r\n
Instructions for Yahoo Mail:
1. Click the ‘options’ gear icon in the top right corner.
2. Select ‘Settings’ from the list that drops down.
3. Click Filters. Click the Add button.
4. Enter a name for the filter, such as Test Partnership.
4. In the ‘From’ row choose ‘contains’ and enter testpartnership.com
5. Click Save. Click Save again.
\r\n
Instructions for GMail:
\r\n1. Click on the Settings cog in the top-right corner and go to settings.
2. Click the Filters and Blocked Addresses tab.
3. Click Create a new filter.
4. In the From field enter \"testpartnership.com\"
5. Click Create filter with this search.
6. Check the box that says Never send it to spam and click Create filter.
\r\n
Outlook 2010
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter testpartnership.com and additional information if you wish.
7. Click OK to finish.
\r\n
Still not receiving our emails? Please get in touch at 02032 900 972 or info@testpartnership.com or LiveChat and we will help.
\r\n"},{"id":203621312,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/203621312.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/203621312-Norm-Groups","author_id":511341021,"comments_disabled":false,"draft":false,"promoted":false,"position":6,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2015-07-09T12:15:26Z","updated_at":"2020-04-28T09:20:30Z","name":"Norm Groups","title":"Norm Groups","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-04-28T09:20:30Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
The term norm group and 'comparison group' are used interchangeably. Norm groups are used for benchmarking, and are the best way to see how a score compares with the scores other people got.
\nA straightforward 'raw score' of say 16 out of 20 only tells us something if we know what other people got in the same test. Is 16 out of 20 a high score, a low, score, or about average for that test? We don't know until we can compare it with what other people got. We need a benchmark.
\nThis is where percentile scores come in. They tell us the percent of scores which are lower than the score being considered. This is better understood with some examples...
\nFor example: if a candidate scores in the 90th percentile, their score is higher than 90% of the scores achieved by other people in the norm group. In other words they are in the top 10%. A percentile score of the 50th percentile means 50% scored lower than the candidate and 50% scored higher; this score is exactly 'average' compared with the people in the norm group.
\nThe norm group you choose is important so you can compare your candidates against a meaningful benchmark. You pick the norm group for each test when you setup our Project. Test Partnership has built many norm groups for you to choose from, such as for example Graduates, Apprentices, Managers and Executives, General Population...and so on.
\n\n
What is a good score?
So now you understand about percentile scores and norm groups you will have a sense of what a good score is. Consider some examples:
Candidate A scores in the 56th percentile against a Graduate norm group. This means their score was higher than 56 of all the other graduates who have taken that test. That's not bad, in fact it's almost exactly average.
\nCandidate B scores in the 19th percentile against a General Population norm group. This means their score was in the bottom 19% of all the people who have taken that test. That's not great, but still better than 19% of people. Some employers consider the bottom 19% not to be good enough, so they could ask the candidate about their performance and possibly select them out of this round.
\nCandidate C scores in the 83rd percentile against a Managers norm group. This means their score is higher than 83% of other managers who have taken that test. That's very good and probably merits progressing them to the next round of selection.
We have another article here on how to interpret scores. And a video here.
\n
"},{"id":202459892,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/202459892.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/202459892-Buying-Credits","author_id":511341021,"comments_disabled":false,"draft":false,"promoted":false,"position":7,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2015-02-27T08:59:42Z","updated_at":"2019-04-15T16:31:15Z","name":"Buying Credits","title":"Buying Credits","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2019-04-15T16:31:15Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
To buy more credits, click the blue \"Billing Overview\" button at the top of your client account, then click Buy More Credits.
\nOn that page you can enter the number of credits you want, fill in the card details and click Buy. Your credit balance is updated instantly and we will email you with a PDF VAT receipt.
\n\n
You only need credits to view or download results. Setting up a project or adding candidates does not cost any credits (because we know that sometimes candidates drop out or don't start their test, so it wouldn't be fair to charge you for those).
\nYour credit balance is displayed on your client pages:
\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200842282-kb-credits.gif\")
If your balance falls below zero credits, your Assessments tab (results) will deactivate and projects which have been set to automatically email you the reports will stop sending you the reports. So it's a good idea to keep your credit balance positive.
\nDon't worry if your credit balance does fall below zero; your tests will stay open and this won't affect your candidates in any way. All that happens is you won't be able to see reports.
\n"},{"id":205696751,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/205696751.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/205696751-What-do-we-do-About-Data-Security-and-Confidentiality","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2015-10-30T10:04:32Z","updated_at":"2018-03-12T15:10:18Z","name":"What do we do About Data Security and Confidentiality?","title":"What do we do About Data Security and Confidentiality?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2016-02-10T10:44:17Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
Test Partnership takes data security very seriously and we have in place several safeguards and policies to guard against potential security threats. In short, we do everything we can to make sure data integrity is upheld throughout our systems.
\r\n\r\n
Online Security
\r\nAll servers are protected behind:
\r\n1. 256-bit TLS 1.2 SSL encryption issued by GeoTrust.
\r\n2. Automatic learning of new attacks. We use CloudFlare which automatically detects new attacks that arise against any website on its network. Once CloudFlare identifies that there is a new attack, CloudFlare starts to block the attack for both the particular website and the entire community.
\r\n3. Protection against cross-site scripting, SQL injection, comment spam, excessive bot crawling, email harvesters.
\r\n4. Browser integrity checks. Software automatically performs a browser integrity check for all requests to our website by evaluating the HTTP headers for threat signatures. If a threat signature is found, the request will be denied.
\r\n5. DDoS protection.
\r\n\r\n
Enterprise Security
\r\n
Our servers are hosted in mission-critical cloud storage facilities. From the server cages to the gateways to the last bit of data, every aspect of the infrastructure is secure, protected, and continually monitored.
\r\n
Data Protection Act
\r\nAny personal information we collect via the Website will be used in accordance with the Data Protection Act 1998. Our full privacy policy is published here: https://www.testpartnership.com/privacy.html
\r\nWe do not store physical hard copies of any personal data; all data is managed electronically on a secure server (see above). No staff or visitors are allowed to copy or communicate any personal data they come into contact with whilst accessing our records.
\r\n\r\n
\r\n
"},{"id":203621072,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/203621072.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/203621072-Assessment-Sections-Results","author_id":511341021,"comments_disabled":false,"draft":false,"promoted":false,"position":9,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2015-07-09T11:58:36Z","updated_at":"2015-10-30T10:10:46Z","name":"Assessment Sections Results","title":"Assessment Sections Results","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2015-10-30T10:10:46Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/201630761/kb-assessments-show.gif\")
Percentile Score
\r\nThis is the most important score as it ranks where the candidate's score sits relative to the results achieved by people in the norm group (or 'comparison group'). Percentile scores are best explained through examples. If a candidate scores in the 50th percentile, this means that the candidate's score is higher than 50% of the scores achieved by people in the norm group. If a candidate scores in the 90th percentile, they have scored higher than 90% of the norm group, putting them in the top 10%. If a candidate scores in the 10th percentile, they have scored higher than 10% of the norm group, putting them in the bottom 10%.
\r\nA percentile score together with the norm group give context to your candidate's results. The alternative would be to just give a raw score of say, 14 out of 20. But that wouldn't tell you much without knowing what other people scored. Is 14/20 a good score, a bad score, or average? We don't know, unless we compare it with scores other people achieved. That's where a percentile score comes in handy.
\r\n\r\n
Sten Score
\r\nThis is an abbreviation of standard ten'. This is can be thought of as another way of expressing a percentile score, but on a scale of 1 to 10 instead of 1 to 100. Like percentiles, sten scores are not in a linear scale; they fit a normal distribution curve to represent the fact that most people's scores bunch around the average with very few people at the extremities.
\r\n\r\n
Z Score
\r\nYou don't really need to worry about this; the z-score is a measure psychologists use to calculate the percentile score. If you are performing statistical analyses on the scores you might want to know the z-score but for most people this is not useful.
\r\n\r\n
We also have a more in-depth article on how to interpret reports HERE.
\r\n"},{"id":202582611,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/202582611.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/202582611-How-do-I-know-if-an-email-has-been-sent-to-a-candidate","author_id":511341021,"comments_disabled":false,"draft":false,"promoted":false,"position":10,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2015-03-05T09:12:02Z","updated_at":"2016-03-07T15:53:44Z","name":"How do I know if an email has been sent to a candidate?","title":"How do I know if an email has been sent to a candidate?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2015-06-22T13:22:54Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
As soon as you create a candidate (by clicking \"Candidates\" then \"Create\") our system automatically sends them an invitation email containing their login details. This is sent to the email address you entered when creating the candidate:
\r\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200997252/kb-candidate-email.jpg\")
\r\n
To check if one of your candidates has already been sent an email click the \"Results\" tab in the green main menu bar. This will show you a list of all the assessments you have setup:
\r\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200997332/kb-assessments-list.jpg\")
\r\n
If an assessment is in this list then an email will have been sent. To check where the email was sent to, select one in this list and click \"View\". This will show you all the details of that assessment, including where the invite email was sent to:
\r\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200997402/kb-assessment-view.jpg\")
\r\n
If the candidate has not received the email (and it's definitely not in their junk/spam folder), or if this is the wrong email address then you can re-send the invitation email buy clicking \"Send Email\".
"},{"id":200999712,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200999712.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200999712-Project-Access-Keys","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":11,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-07-30T08:44:53Z","updated_at":"2024-10-31T12:06:30Z","name":"Project Access Keys","title":"Project Access Keys","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-10-31T12:06:30Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"Each project has an Access Key and a Self Register Link associated with it. This is a great way to share a public link to one of your projects and let candidates register themself. This can save you lots of time compared to adding each candidate individually.
\nBe careful sharing this link; it will allow anyone to register. Sometimes this is good, for example if you share it in an email, but if you share it on Facebook suddenly you may be flooded with applicants and they will use up your credits.
\n\n
To find your public link, go to Projects > [select one] > View
\nYour Self Register Link will look a bit like this:
\n\n
Be careful not to let the world know your Self Register Link, otherwise you might end up with lots of people taking your test even though you're not interested in assessing them (and being deducted credits for these unnecessary completed tests).
\nNote you can edit your Self Register Link by going to Projects > [select one] > Edit and editing your Access Key. Note how when you edit this, your Self Register Link also updates.
\n\n
"},{"id":201552442,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/201552442.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/201552442-Job-Fit-Score","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-10-16T09:50:24Z","updated_at":"2018-03-12T15:10:36Z","name":"Job Fit Score","title":"Job Fit Score","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2014-11-06T16:14:59Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
The Job Fit score is an optional feature which you can use to help find candidates with the best personality 'fit' for your role.
\r\n
The Job Fit score is an averaged score across the personality traits you pick. Just drag and drop the traits most important to the role.
\r\n
So for example if you were looking for a sales manager and wanted to see an average of the following traits: Approachable; Assured; Free Thinking; and Sociable, you would drag those four traits across into the 'Assigned Job Fit Scales' box.
\r\n
This doesn't change the content of the personality questionnaire; it just changes how we show you the results. For the sales manager example used above, the Job Fit scale will show in the candidates' report something like this:
![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200497011/job-fit-score.jpg\")
Which means the average of those four traits we picked has a Sten score of 4. This feature is useful if you want to quickly compare several candidates at a glance.
\r\nIf you don't need this averaged Job Fit scale don't worry; you don't have to use it (only about 25% of clients choose to use the Job Fit scale feature).
\r\n"},{"id":200909971,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200909971.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200909971-How-Can-I-Add-My-Branding-Logo","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":14,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-06-26T13:11:34Z","updated_at":"2019-06-10T16:13:18Z","name":"How Can I Add My Branding / Logo?","title":"How Can I Add My Branding / Logo?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2019-06-10T16:13:18Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
You can upload your own logo which will automatically appear on candidate's assessment screens and PDF reports. This branding enhances the candidate's experience and reassures them that they are being tested on your organisation's behalf.
\n1. Click the blue button at the top of your client portal which says 'My Account..
\n2. Then click 'Edit Client Details'
\n3. There is a section where you can upload your logo. Click the paper clip upload icon and select the file you wish to upload.
\n4. Click 'Save' at the bottom of the page.
\n\n
If you want to add more than just a logo (for example custom colour schemes, headers, interactive content etc.) please get in touch as our web designers can achieve just about anything.
\n"},{"id":200994931,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200994931.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200994931-Testing-Candidates-Remotely","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":15,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-07-15T12:41:55Z","updated_at":"2018-03-12T15:17:12Z","name":"Testing Candidates Remotely","title":"Testing Candidates Remotely","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2014-08-19T10:01:03Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
Candidates can take their test from anywhere with an internet connection. Some clients prefer to have their clients take their test remotely (from home for example), while others prefer to have candidates come into their office. We have a separate FAQ article for testing candidates in your office, but there isn't really much difference to the procedure; the only difference is whether you put your candidate's email address or your email address.
\r\nWhen you register a new candidate, one of the fields you have to complete is email address. Just enter the candidate's email address and they will receive an automatic email with all the details they need to start their tests. It's then up to them where they take the test.
\r\n\r\n
1. Click 'Candidates' in the green menu bar.![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200249291/menu-candidates.gif\")
2. Click 'Create'.![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200258512/projects-create.gif\")
3. Complete the following fields:
\r\nProject, First Name, Last Name, Email, User Name.
\r\n4. Click Save and your candidate will receive an email inviting them to take part in your project.![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200249251/save.gif\")
\r\n
\r\n
The only difference when you are testing candidates in your office is that you put your email address in the email field. Then you will receive the invitation email with test login details. So then you will be able to set up the test ready to go before the candidate arrives and have them take the test at any computer.
\r\n"},{"id":200994131,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200994131.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200994131-Testing-Candidates-in-Your-Office","author_id":511341021,"comments_disabled":false,"draft":false,"promoted":false,"position":16,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-07-15T10:30:53Z","updated_at":"2015-08-14T12:20:52Z","name":"Testing Candidates in Your Office","title":"Testing Candidates in Your Office","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2014-08-19T10:19:19Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
Some clients prefer to test candidates remotely (i.e. the candidates take their test from home) while other clients prefer to test candidates in their office. Both ways are possible, and the procedure is very similar.
\r\nThe only difference with testing candidates in your office is that you put your email address in the email field instead of the candidate's email address.
\r\n\r\n
1. Click 'Candidates' in the green menu bar.
2. Click 'Create'.
3. Complete the following fields:
\r\nProject, First Name, Last Name, Email (put your email address), User Name.
\r\n4. Click Save and you will receive an email with login details to take the tests.
Now that you have candidate login details (a username and password), you can open up a web browser, go to https://www.tptests.com/ , enter those login details on the right side of that page, and your candidate can start the tests.
\r\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200360982/candidate-login.gif\")
"},{"id":200843152,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200843152.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200843152-How-Do-I-Create-a-Project","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":17,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-06-23T15:32:26Z","updated_at":"2018-03-12T15:09:23Z","name":"How Do I Create a Project?","title":"How Do I Create a Project?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2016-02-11T17:48:39Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
1. Create a new project
\r\n1a. Click 'Projects' in the green menu bar.![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200249141/menu-projects.gif\")
1b. Click 'Create'
1c. Complete the following fields:
Project Name is anything you like, for example \"Tests for Manager June 2014\". Bear in mind that candidates will see the names of your projects.
Access Key is a code which allows candidates to self-register themselves to the system and take the tests in your project. For example you could put \"june2014\". Be careful not to widely distribute your project Access Key since this code allows anyone to signup and take the tests in your project. Give it out only to candidates you want to assess.
Expiry Date is optional. The project will automatically lock after this date so allow enough overrun in any deadline you enter here.
\r\nSupport Name is the name of the person in your organisation who will deal with candidate inquiries relating to the assessments (quite possibly you!)
\r\nSupport Email is the email address candidates see as the sender of project emails. For example when your candidate gets invited to take an assessment, it will come from this email address. Feel free to put our email or you can use your email address.
\r\nDescription is optional. This is useful to describe what the project is, for example you could put \"One numerical test and one verbal test for the position of Manager.\" This description will be visible to candidates.
\r\nEmail Reports to is optional. Use this if you want candidates' results to be automatically emailed to someone when each candidate completes the project.![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200249191/email-reports-to.gif\")
The inactive tick box can be selected if you want to create the project but not set it as live yet. When you're ready to open the project you can just go back in later to edit the project and untick this box.![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200249211/inactive.gif\")
Now choose the test(s) you would like included in your project.
\r\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200258582/project-selet-test.gif\")
Type is where you select the type of test. Once you've selected this you can then select the specific Test within that category (often there is only one option to chose from in the Test dropdown). Next chose the Norm group you would like to compare your candidates' results against. You can read more about norm groups here.
\r\n1d. Click Save and your project is ready to go!
\r\n
![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200925152/kb-adaptive-rev1.jpg\")
Legacy aptitude tests
\r\nOn 18th February 2015 we launched our new and improved adaptive aptitude tests. Adaptive tests have considerable advantages over our old 'legacy' tests. Clients should only use our legacy tests where continuity is is important, for example in older projects which are still running. For all new projects, we recommend our adaptive range of tests. To learn more about adaptive testing, please click here.
\r\n
Aptitude tests vs personality questionnaires
Aptitude tests measure a person’s cognitive ability, whereas personality questionnaires measure a person’s character. Aptitude tests and personality questionnaires measure very different aspects of a person, and both provide insights into a person’s potential in the workplace.
\r\n\r\n
Numerical Reasoning (18 questions, 18 minutes): Numerical reasoning tests evaluate a candidate’s ability to work with, understand and draw logical conclusions from numerical data. Candidates are presented with graphs, tables and other datasets containing commercially relevant numerical information, along with corresponding questions. This test is particularly well suited to roles with a numerical, mathematical or quantitative component.
\r\nVerbal Reasoning (15 questions, 18 minutes): Verbal reasoning test evaluate a candidate's ability to understand, interpret and draw logical conclusions from written information. Candidates are presented with passages of written information and required to answer questions based on their understanding of those passages. This test is particularly well suited to roles that involve writing or interpreting written information.
\r\nInductive Reasoning (20 questions, 13 minutes): Inductive reasoning tests evaluate a candidate’s ability to solve problems, find solutions and identify patterns. Candidates are presented with a set of shapes which change based on underlying rules. Candidates are required identify these rules and logically infer the next set of shapes in the series. This test is particularly well suited to roles requiring problem solving and logical thinking.
\r\n\r\n
If you would like our advice as to which test, or combination of tests, would be most suitable to your requirements, feel free to email us at info@testpartnership.com or call us on 020-3290-0972.
"},{"id":200893211,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200893211.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200893211-How-Do-I-Invite-a-Candidate-to-Take-a-Test","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":19,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-06-23T16:21:55Z","updated_at":"2018-03-12T15:09:58Z","name":"How Do I Invite a Candidate to Take a Test?","title":"How Do I Invite a Candidate to Take a Test?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2016-02-11T17:47:40Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"Before any candidates can be invited to take a test, make sure you have first created a project for them to join.
\r\n\r\n
-- Method 1: Adding Candidates Manually --
\r\nIf the candidate has never used our system before, you will need to create them:
\r\nIf the candidate is already registered on the system you can invite them to one of your projects.
\r\n\r\n
-- Method 2: Letting Candidates Register Themselves --
\r\nYou don't actually have to enter candidate's details onto the system; you can let your candidates do the hard-work for you! Just give them the link to the platform (www.tptests.com) and your project Access Key. Then candidates can self-register themselves onto the system and they will automatically be assigned to your project. To create or find your project's Access Key:
\r\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/203798885/project-passcode.gif\")
\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/203763859/passcode2.gif\")
\n\r\n
Both of the above methods achieve the same thing (getting candidates registered onto the system to take your project), so use whichever method suits you.
\r\n"},{"id":200862982,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200862982.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200862982-Columns-Are-Not-Sorting-Properly","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":20,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-06-27T14:21:15Z","updated_at":"2018-03-12T15:14:53Z","name":"Columns Are Not Sorting Properly","title":"Columns Are Not Sorting Properly","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2014-06-27T14:45:07Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
You can sort in ascending and descending order any column in any table by clicking the header of that column.![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200260032/sort-column.gif\")
\r\n
But what if this doesn't sort correctly?
\r\nIn fact it probably is working properly but you've just clicked other columns too and the sort logic has built up across multiple columns. The way column sorting works is each time a header is clicked it cycles between: sort ascending; sort descending, sort off.
\r\nClick once and the up arrow appears: ![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200250861/sort-asc.gif\")
Click again and the down arrow appears: ![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200260092/sort-desc.gif\")
Click a third time and the sort clears: ![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200250871/sort-clear.gif\"){kind=spacer}
\r\n
After clicking lots of different headers the sort filters can build up and make it look like the columns are behaving strangely.
\r\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200260152/sort-multiple.gif\")
If this happens please click the headers until they cycle back to a 'sort off' state.
Hopefully now your columns will behave themselves.
\r\n\r\n
"},{"id":200910631,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200910631.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200910631-If-I-change-a-candidate-s-e-mail-address-will-Test-Partnership-automatically-resend-the-email-invitation","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":21,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-06-26T14:11:42Z","updated_at":"2018-03-12T15:15:52Z","name":"If I change a candidate’s e-mail address, will Test Partnership automatically resend the email invitation?","title":"If I change a candidate’s e-mail address, will Test Partnership automatically resend the email invitation?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2014-06-26T14:53:23Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"
No, sorry. Invitation emails are not automatically resent if a candidate’s email is changed. To resend the invitation to the new email address, the candidate must be added to the project again using the new email address.
"},{"id":200841352,"url":"https://testpartnership.zendesk.com/api/v2/help_center/en-us/articles/200841352.json","html_url":"https://testpartnership.zendesk.com/hc/en-us/articles/200841352-Homescreen-Overview","author_id":511341021,"comments_disabled":true,"draft":false,"promoted":false,"position":22,"vote_sum":0,"vote_count":0,"section_id":200263962,"created_at":"2014-06-23T10:07:42Z","updated_at":"2018-03-12T14:59:13Z","name":"Homescreen Overview","title":"Homescreen Overview","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2016-08-11T15:49:39Z","user_segment_id":null,"permission_group_id":1537294,"content_tag_ids":[],"label_names":[],"body":"This is a quick overview of the four main tabs in your client admin area.
\nClient Users
\nManage who in your organisation has access your administration area. Most people have just one user but you can create several users if you like.
\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200242361/overview-1.gif\")
\n
\n
Projects
\nCreate, view and edit Projects. A project contains a test or a group of tests which your Candidates have to complete. For example you might create a project called \"New Finance Manager June 2014\".![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/200250742/overview-2.gif\")
\n
\n
Candidates
\nCreate, view and edit Candidates registered on the system. You can add Candidates and then invite them to complete any of your Projects. If you have lots of Candidates all applying to one Project it might be quicker to let Candidates register themselves onto the system. Candidates can register themselves and join one of your Projects by going to www.tptests.com and entering the secret Access Key.
\n![\"\"](\"https://testpartnership.zendesk.com/hc/article_attachments/205659125/overview-3.gif\")
\n
Results
\nAll the assessment sessions on the system. Each completed assessment shows as 'Submitted' and for these you can view or download the results.
\n![\"\"](\"https://testpartnership.zendesk.com/hc/en-us/article_attachments/201536831/kb-results.gif\")