Don't worry, this often happens!
The best thing to do in this situation is to just create the candidate again using a different username. Optionally you could also make the old candidate inactive if you like. We describe this in more detail below.
|Tip: Credits are deducted only when the candidate starts a test, not when you create them. So you can create as many candidates as you like (with accurate or inaccurate details) without being charged.|
|Tip: we recommend creating a new candidate instead of editing the existing candidate because if you edit an existing candidate record, we do not automatically email them again with their new login details.|
1. Create a new Candidate
Go to Candidates > Create and enter their details again. Click Send Now.
2. Make Inactive the old Candidate
Go to Candidates > Select the old candidate > Edit
Tick the inactive tickbox. Click Save.